Return Policy

We offer a 30-day return policy. If you wish to return your mini split, you must call us to obtain a return authorization number, and return your product within 30 days of receipt. To qualify for a refund, returned products must be in their original package unmarked and unused, and strapped to a pallet for transport by LTL carrier. If returned products appear used, arrive damaged, or need to be reboxed, the return may be refused.

Most of our ductless air conditioners are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase, you will be responsible for the cost of shipping it back to the warehouse (excluding defective returns). You will be refunded the purchase price less our actual outbound shipping cost.